Ordering Terms
You can place orders in our online store: raksishop.lv
Limited Liability Company "Rakši": Rakši, Drabešu parish, LV-4139, Latvia, phone number: +371 20009098, email: info@kamieli.lv
Before using the website and online store raksishop.lv, please carefully familiarize yourself with these Ordering Terms.
GENERAL TERMS
1.1. In accordance with these Terms, SIA “Rakši” sells goods placed in the raksishop.lv online store (hereinafter referred to as the Online Store). The buyer purchases and accepts the goods according to the assortment indicated in the order placed on the Online Store website (hereinafter - the order). Ownership of the goods passes to the buyer upon full payment and receipt of the goods.
1.2. SIA “Rakši”, unified registration number 44103055605, legal address: Cēsu nov., Cēsis, Festivāla iela 14, LV-4101, Latvia, phone number: +371 20009098 (hereinafter - the Seller), provides access to the content of the store and provides services in accordance with these Terms.
1.3. By making a purchase in the online store and agreeing to these Terms, the buyer confirms that they are a capable person and has provided accurate data necessary for the performance of the contract. If the buyer is a legal entity, it acts through a duly authorized person. The buyer confirms that they will use the online store in accordance with the laws, only in an authorized manner. In case of any violation of the Terms or legal acts, SIA “Rakši” has the right to immediately withdraw from the contract for the buyer's purchase and/or prohibit the buyer from using the Online Store.
1.4. If the Buyer orders and purchases the goods offered in the online store, it is considered that the Buyer has familiarized themselves with and unconditionally agrees to the general terms as well as the terms of the distance contract and undertakes to adhere to them.
1.5. A distance contract (hereinafter - the Contract) is concluded between the Seller and the Buyer who places an order and makes a purchase in the online store. The Contract enters into force at the moment when the Buyer has placed the order using distance communication means and has received confirmation from the Seller of the order placed by electronic mail or telephone. The order and its confirmation of receipt are considered received when they can be accessed by the person to whom they are addressed. The Contract is valid until its execution, i.e., until the delivery of the ordered goods. The Contract applies to all orders and purchases made in the online store.
1.6. The Seller does not keep the concluded Contracts for goods and services purchased in the online store, they are available to the Buyer each time before making a purchase.
1.7. The Seller reserves the right to unilaterally amend and supplement the Terms at any time by publishing them in the "ordering terms" section of raksishop.lv. The Buyer is subject to the Terms that are in force at the time of ordering goods and services. Before making each purchase, the Buyer is obliged to familiarize themselves with the Ordering Terms of raksishop.lv.
PRICES OF GOODS
2.1. In the online store, all prices of goods are indicated in Euros. The prices offered are valid at the time of placing the order. By confirming the order in accordance with the order form, the Buyer agrees to pay the current price of the goods.
2.2. The Seller reserves the right to unilaterally change the prices of goods at any time, to set a special price for goods and services. Goods and services are sold at prices valid at the time of placing the order for goods and services and are published in the online store. If, due to technical reasons, incorrect or inappropriate prices of goods are published on the Internet, the Seller informs the Buyer that, due to technical reasons, the order cannot be fulfilled within a reasonable time.
PRODUCT RANGE
3.1. The buyer can purchase goods available in the online store. Goods are purchasable as long as they are displayed in the online store and as long as the goods are available in the warehouse of SIA “Rakši”.
3.2. In the event that the buyer has placed an order and the item is out of stock in the warehouse but cannot be promptly removed from the offer due to technical reasons, SIA “Rakši” informs the buyer by telephone or in writing that the contract cannot be fulfilled or, with the buyer's consent, offers an analogous item. SIA “Rakši” does not cover any possible losses that may arise if the buyer has placed an order for an item that is no longer in stock, and SIA “Rakši” has informed the buyer of this circumstance within 14 calendar days.
3.3. The Seller reserves the right to unilaterally change the range of goods and change the specifications of the goods at any time. The descriptions of the goods use information and images provided by the manufacturers.
USE AND QUALITY OF GOODS
4.1. The buyer is obligated to carefully read the instructions for using the goods before starting to use them and to use the goods only in accordance with the manufacturer's instructions, in accordance with the characteristics and intended purposes of the goods.
4.2. The depiction of goods in the online store is solely informative and may differ from reality. SIA “Rakši” does not guarantee the conformity of the goods to any buyer's preferences or intended uses.
4.3. Claims regarding the conformity of the goods with the contract terms are resolved in accordance with the norms of the Consumer Rights Protection Law.
4.4. The obligations of SIA “Rakši” do not extend to defects arising from improper use, transportation, and/or storage of the goods, as well as regarding normal wear and tear of the goods during their use.
PARTIES' OBLIGATIONS AND OTHER TERMS
5.1. The buyer, who is considered a consumer (a natural person) in accordance with legal acts, has the right to withdraw from the distance purchase of goods in accordance with legal acts within 14 days from the delivery of the goods. In case of exercising the right of withdrawal, the buyer's obligation is to return the purchased goods to the seller SIA “Rakši”. The buyer is obligated to cover the costs of returning the goods to SIA “Rakši”, in accordance with legal acts. The buyer's obligation is to familiarize themselves with the return conditions of the goods on the website of the online store raksishop.lv in the section "Delivery and Returns".
5.2. A legal entity is not considered a consumer in the understanding of the Consumer Rights Protection Law, and the return conditions do not apply to legal entities.
5.3. The buyer agrees to the processing of their personal data, provided during registration, ordering, and/or using the online store, for the purpose of fulfilling the order (contract), including transferring it to third parties for delivery, payment processing, as well as to verify the buyer's creditworthiness and ability to fulfill payment obligations. SIA “Rakši” has the right to transfer to third parties the debt arising from the purchase, if any, data on the buyer's debt for debt collection purposes, which also includes the right to use the buyer's personal data to establish the buyer's credit history and to place the buyer's data in debt history and credit information bureau databases.
5.4. Cookies are used on the website of the online store. By using this website, the buyer agrees to the use of cookies for performance/analytical purposes.
5.5. The Seller assumes no responsibility for any expenses, losses, or damages that may arise from the use of the information provided on the website or because the website or online store raksishop.lv is unavailable for any reason or if the operation of raksishop.lv has been interrupted or disrupted. This does not limit the buyer's rights in accordance with the requirements of consumer rights legislation. In case the item or service offered by raksishop.lv is not available, the buyer has the right to unilaterally terminate the contract. In such a case, the Seller refunds to the buyer all amounts paid under the contract.
5.6. The buyer assumes all risks and responsibilities for purchases made on the online store raksishop.lv, including the receipt (acceptance) of the goods. Upon delivery of the goods to the buyer, the risk of loss or damage to the goods passes to the buyer at the moment when the buyer or their representative obtains control over the goods, except in cases provided for in legal acts.
5.7. The Seller is not responsible for delays in the performance of obligations or their non-performance, or any other type of non-performance, caused by circumstances and obstacles beyond the reasonable control of the Seller and which could not reasonably be foreseen, including but not limited to strikes, government orders, warfare, or national emergencies, environmental or climate anomalies, disruptions in internet connection, as well as the refusal of communication equipment, computer equipment, and software.
5.8. By visiting the online store, registering, and/or placing orders therein, the buyer agrees to these Terms, including those referenced herein as links. Any new services and functionalities of the online store are subject to these Terms. SIA “Rakši” has the right to amend these Terms at any time by publishing them on this website, and the buyer is obligated to review the Terms before using the online store, registering, and/or placing an order. The use of the online store, registration, and/or placing an order after the publication of any amendments to the Terms serves as the buyer's consent to these amendments.
5.9. The Seller assumes no risks or liabilities if the buyer has not read or has partially read these Terms and Privacy Policy.